Change has always been a part of the business landscape, however, there is a significant difference between ordinary change and transformational change, according to Major General Amy S. Courter, CAP, USAFX, who is the former National Commander and CEO of the Civil Air Patrol, a volunteer civilian auxiliary to the US Air Force. She was the first woman to rise to this rank and hold the position of National Commander.   According to Courter, a transformational change is an intentional shift in ...